1. Cancellation of service
You may cancel your Elyvant service at any time. To cancel:
- Online
- Use any cancellation controls presented during enrollment, if available.
Cancellation timing and any remaining access depend on the service terms presented at enrollment. Refund eligibility depends on whether clinical review, prescription preparation, or fulfillment has begun.
2. Pre-clinical review cancellation
If you cancel or request a refund before your intake form has been reviewed by a Provider (that is, before clinical evaluation begins), you are eligible for a full refund of any service or intake fee paid.
3. Post-clinical review cancellation
Once a licensed Provider has reviewed your intake and begun clinical evaluation, fees attributable to services already performed may be non-refundable when disclosed before purchase.
If you are not ultimately prescribed a treatment, see Section 5 below. If you are prescribed treatment but wish to cancel before shipping, see Section 4 below.
4. Cancellation after prescription but before shipment
If you cancel after a Provider has issued a prescription but before fulfillment, eligibility for any refund depends on services already performed and the terms disclosed before purchase.
5. Not approved by a Provider
If a licensed Provider determines that you are not a candidate for treatment, refund eligibility depends on the service terms disclosed before purchase and any clinical services already performed.
6. Compounded prescription medications — no returns
Compounded medications dispensed through Elyvant are prepared specifically for individual patients by licensed pharmacies. They cannot be returned, resold or reused once shipped, in accordance with federal pharmacy regulations and state pharmacy board requirements.
All sales of dispensed compounded medications are final. No refunds will be issued for compounded medications after they have shipped, except in the case of a pharmacy error or damaged/incorrect delivery (see Section 8).
7. Service billing disputes
We ask that you contact us directly before initiating a chargeback. Unauthorized chargebacks for legitimately rendered services may result in service suspension.
8. Damaged, incorrect or lost orders
- Lost in transit
- If tracking confirms your order was lost in transit and not delivered, contact us within 14 days of the expected delivery date. We will reship your order at no additional charge.
Elyvant is not responsible for orders marked delivered to the correct address that are reported missing more than 7 days after the delivery confirmation date.
9. Refund processing times
Approved refunds are credited to the original payment method. Processing time may vary by payment provider and will be communicated when a refund is approved.